At Honeysuckle Store we want you to be HAPPY!

Should you change your mind about your purchase, Honeysuckle Store has a 10 day return policy for exchange and faulty items.  This means you have 10 days after receiving your item to either return your item in store or request a postal return authorisation. 

To be eligible for an in store return or return authorisation, your item must be in the same condition that you received it.  ie. Unworn, unused, with tags, and in its original packaging. You will also need to provide your receipt or proof of purchase. 

To start a return authorisation, you can contact us at 07 5564 0738 or via email on hello@honeysucklestore.com.au

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return authorisation will not be accepted. 

Faulty items, Damages and Issues 

All items sold at Honeysuckle Store are thoroughly inspected before sale and dispatch.  We package items carefully with the intention that items arrive perfectly to our customers.  Please inspect your order upon reception and contact us immediately if your item is in any way defective, damaged or if you receive the incorrect item.

In the case of a faulty item, Honeysuckle Store will or a repair or replacement item.  If these options are not available a refund will be offered.

Exceptions / Non-Returnable Items 

We kindly note that certain types of items cannot be returned for exchange.  Examples include foodstuffs, custom products (such as special orders or personalised items), earrings and personal care goods (such as beauty products).  

In addition, we do not accept returns on sale items or gift cards.

Exchanges 

If you have purchased an item at Honeysuckle Store and have changed your mind you will be issued with a credit note.  We do not refund for change of mind purchases.